All products are subject to the manufacturers’ warranty periods.
Directive 1999/44/EC, which is in force throughout the EU, provides for a minimum period of 24 months. the warranty period.
When submitting a product for warranty repair, it is sufficient to have the purchase document or a completed warranty card.
The manufacturer’s warranty does not apply to naturally wearing parts.
The laws of the Republic of Lithuania state that it is sufficient to have the purchase document (a cashier’s cheque,
an invoice or a leasing contract) if it specifies the exact product. This document
confirms the date of purchase and the person who purchased the equipment. The vendor’s warranty card
is only required in addition if the purchase document does not specify the exact model of the equipment
(in which case the warranty card must contain the identification details of the equipment).
1. The Buyer shall have the right to withdraw from the contract of sale and purchase of goods concluded remotely
or not on the premises of the Seller within 14 (fourteen) days without stating a reason by notifying
the Seller thereof in writing by e-mail metaltema1@gmail.com This right shall not be exercisable by the Buyer
in the case of conclusion of one of the contracts listed in paragraph 2
of Article 6.22810 of the Civil Code of the Republic of Lithuania.
1.1. The Buyer shall have the right to withdraw from the contract of sale and purchase of goods
without stating a reason only if all returned goods are accompanied by authentic labels, protective
bags and original packaging, the disposable packaging of the goods is not damaged, i.e. the goods
do not lose the same appearance as when they were sold.
1.2. If the Seller receives a written notice of withdrawal from the contract of sale, the goods
must be returned at the Buyer’s expense within 14 days of receipt of the notice.
1.3. Upon receipt of the returned goods by the Seller and upon evaluation of their quality, the price of the goods will be refunded within 14 days of the return of the goods to
, including the delivery costs.
1.4. The buyer may not exercise the right to withdraw from the contract of sale and purchase
provided for in Clause 1 if the goods can no longer be returned due to loss of merchantability.
If you have any complaints, complaints, observations or requests regarding the goods you have received, please contact
us by e-mail metaltema1@gmail.com. We will reply to you no later than the time limit set by law
, but we will endeavour to resolve your query as soon as possible.
